Privacy Policy

Pay For Knowledge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our academic assistance platform, including our iOS mobile application and website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• User role (Student or Service Provider)
• Profile information, including bio, education credentials, and portfolio
• Payment information (processed securely through Stripe)
• Communication preferences and language settings

1.2 Service Provider Information

For service providers, we may collect additional information:

• Professional credentials and certifications
• Subject expertise and specializations
• Work samples and portfolio materials
• Stripe onboarding information for payment processing
• Background verification documents

1.3 Student Information

For students, we may collect:

• Academic level and institution information
• Subject areas of interest
• Project requirements and specifications
• Payment history and transaction records

1.4 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Device information (iOS device type, operating system version)
• Usage data and analytics
• IP address and location information
• App performance and crash reports
• Communication logs and chat history

2. How We Use Your Information

We use the collected information for the following purposes:

• Platform Operation: To provide, maintain, and improve our academic assistance services
• User Authentication: To verify your identity and manage your account
• Communication: To facilitate real-time chat between students and service providers
• Payment Processing: To process payments and manage financial transactions
• Agreement Management: To create and manage service agreements between users
• File Sharing: To enable secure document and file sharing between users
• Notifications: To send push notifications and updates about your account
• Support: To provide customer support and respond to inquiries
• Analytics: To analyze platform usage and improve our services
• Security: To protect against fraud and ensure platform security

3. Information Sharing and Disclosure

3.1 Service Providers and Students

We share information between service providers and students as necessary to facilitate academic assistance services:

• Profile information is visible to help users make informed decisions
• Chat messages and file attachments are shared between matched users
• Agreement details are shared between parties involved in the service
• Ratings and reviews are publicly displayed to help other users

3.2 Third-Party Service Providers

We work with trusted third-party service providers:

• Firebase: For authentication, database storage, and cloud functions
• Stripe: For secure payment processing and payouts
• Apple: For push notifications and app distribution
• Cloud Storage: For secure file storage and sharing

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

We implement comprehensive security measures to protect your information:

• End-to-End Encryption: All communications and file transfers are encrypted
• Secure Payments: PCI-compliant payment processing through Stripe
• Data Protection: GDPR-compliant data handling practices
• Access Controls: Role-based permissions and authentication
• Regular Audits: Security assessments and vulnerability testing

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Information: Retained while your account is active
• Chat Messages: Stored for service delivery and dispute resolution
• Payment Records: Retained for financial and tax purposes
• Agreement Data: Stored for service completion and legal compliance
• Analytics Data: Anonymized and retained for service improvement

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Control push notification preferences

6.2 Language Preferences

Our platform supports English and Traditional Chinese. You can change your language preference in the app settings.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@payforknowledge.com
• Phone: +1 (555) 123-4567
• Address: Global Platform - Available Worldwide

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.

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